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The Trainline

Created in 1997 to meet the growth in customer demand for rail services via telephone, the Internet, and other interactive channels. Thetrainline was the first impartial rail retailer to sell train tickets online with its Internet service launched in early 1999.thetrainline is a fully impartial service, giving users instant access to the full range of over 293 million journey and fare combinations within the whole of the UK and through all TOCs.Customers are supported by the biggest call centre operation in the UK travel sector. thetrainline call centres answer one call every 3 seconds, spending more than 2.5 million minutes on the phone to customers every month.

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The Trainline

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